How Bernard Controls reduced lead time by 90% in responding to customer issues with Yxir

Bernard Controls, a manufacturer of servomotors for the nuclear industry, manages customer complaints submitted by sales representatives at local agencies. Before Yxir, processing these complaints required several rounds of incomplete information exchanges.

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90%

Reduction in decision-making time to create an action plan.

Action plan

Implementation of collaborative corrective action plans within the digital platform.

9 days

Saved on average in processing customer complaints.

Your one-stop quality database

Centralise all your audits, non-conformities, checklists and field visits in a single intelligent platform. Thanks to assisted data entry, each anomaly is structured and can be exploited, whatever the user's level of experience. Your history becomes a knowledge base that can be used to anticipate, analyse and progress.

Your digital workflow for resolving drift

From creation to closure, every stage of drift management is automated and customizable. Intelligent categorization, adaptation of workflows to your internal processes, real-time monitoring... You save time and make anomalies processing more reliable, without ever having to start from scratch.

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

Previously, from one Bernard Controls site to another, the same problems would be repeated, even though one site had already found the solution, but the others didn't know about it. Our old tool couldn't harness this collective intelligence, and we were wasting a lot of time on analysis and processing that had already been done. Today, Yxir helps us to detect recurrences, centralize knowledge and accelerate our decision-making.

François Bordais

Vice President IT, Cyberdefence & Digital Innovation @Bernard-Controls

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

Previously, from one Bernard Controls site to another, the same problems would be repeated, even though one site had already found the solution, but the others didn't know about it. Our old tool couldn't harness this collective intelligence, and we were wasting a lot of time on analysis and processing that had already been done. Today, Yxir helps us to detect recurrences, centralize knowledge and accelerate our decision-making.

François Bordais

Vice President IT, Cyberdefence & Digital Innovation @Bernard-Controls

Your quality actions implemented without friction

Plan, assign and track: corrective and preventive actions are no longer lost along the way.

You keep full traceability of every commitment made, with clear dashboards on those responsible, deadlines, status and results.

Quality becomes operational, visible and measurable.

A management and reporting dashboard for each decision-making level

Manage quality performance, site by site

Yxir, quality intelligence to enhance your performance