Respond on time and treat complaints directly
Handle customer complaints without compromising the relationship and proactively address root causes.
Yxir for customer relations
Respond within the deadlines, without compromising the quality of the analysis
A customer complaint not handled within contractual deadlines weakens the relationship and damages the supplier rating. Yxir instantly finds similar complaints and previously approved responses so that your teams can build complete cases without starting from scratch. You respond quickly, with robust analyses, without sacrificing one for the the other.
Automate reminders and the follow-up of corrective actions
Tracking the progress of action plans initiated following a complaint mobilises a disproportionate amount of time. Yxir automates reminders, updates statuses and notifies stakeholders without manual intervention. Your teams can focus on processing and customer relations, not on follow-up administration.
Prepare your audits with a complete and traceable history
During a customer audit or a supplier review, the traceability of processed complaints is a criterion of trust. Yxir automatically tracks every step of the process, from receiving the complaint to closing the corrective action, so that you can demonstrate your rigour with structured and accessible data.
What your teams have resolved becomes a reference for future cases
Recurring non-conformities cost twice as much: in processing time and in customer credibility. Yxir builds on each resolution to establish a database of template responses, documented causes, and validated actions. When a similar claim arises, your teams can rely on what has already been approved rather than starting the analysis from scratch.
Track the status of ongoing actions without manual reporting
Knowing how many complaints are open, what corrective actions are underway, what stage they are at, and which ones are at risk of running overdue, should not require chasing up teams and copy-pasting into an Excel sheet every week. Yxir keeps dashboards constantly up to date, filterable by client, status, or assignee, so you have a clear view at any moment without any consolidation work.
Today, Yxir helps us to detect recurrences, centralise knowledge and speed up our decision-making.
Vice President of IT, Cyber Defence & Digital Innovation
Bernard Controls
