Respond quickly to B2B customer complaints without waiting for an expert to be available
When complaints arrive through multiple channels and are handled without a structured process, response times and quality vary according to complaint complexity and expert availability. Yxir enables you to instantly draft an appropriate, complete, and justified response — based on your history of similar complaints and quality data. Respond faster, without improvising, without depending on a subject-matter expert.
The solution proposed by Yxir offers a genuine platform that centralises and simplifies our non-conformance management processes.
The AI features on the history allow us to identify issues more quickly, thereby facilitating an immediate resolution without starting from scratch, but by building on work already done or on a knowledge base.
Quality Manager
Safran Landing Systems
The speed and quality of responses to customers should not depend on circumstances
For suppliers, nothing is more important than their relationship with their customers: if this relationship deteriorates, it is contract renewals and negotiations that suffer.
Complaints arrive from everywhere, with no standard format
Every complaint is classified as urgent and top priority
Responding requires a subject-matter expert who is rarely available
The common root cause: the absence of a system that allows companies to capitalise on their historical knowledge to respond quickly to complaints and address their root cause.
How Yxir enables fast responses and root-cause resolution of complaints
Yxir structures your data in order to leverage it with AI.
Prioritise all complaints, regardless of their source
Yxir logs every complaint in a structured system with AI-assisted data entry, whatever the source channel. Each one is automatically qualified — client, site, part, urgency level — and tracked, so you can see at a glance what is open, late, or escalating.
Meet your contractual deadlines without depending on expert availability
Yxir alerts before deadlines, not after. To build the case, AI identifies similar cases in history — even if phrased differently — and helps draft a complete, documented response. Response quality no longer depends on who is available that day.
Build defensible 8D files backed by your quality data
By cross-referencing the complaint with existing quality data (non-conformities, inspections, production history), Yxir structures the available evidence and guides root-cause analysis. The file is more complete from the first submission.
Detect recurrences from the 2nd occurrence, before your customer reports them
From the second occurrence of a similar pattern, Yxir flags it automatically. By cross-referencing data, AI suggests lasting corrective actions to address the structural problem before the next complaint.
It's way more ergonomic to report a new anomaly on Yxir
Previously, from one Bernard Controls site to another, the same problems recurred even though one site had already found the solution, but the others were unaware of it.
User
Bernard Controls
Thanks to Yxir, I found a non-conformity that was from 7 years ago.
I would never have been able to identify it on my own. It was extremely helpful!
Quality Manager
Safran Landing Systems
Manufacturers who handle customer complaints quickly and effectively
From the automotive to the textile industries, quality teams use Yxir to retrieve relevant historical data and draft well-founded responses more quickly.
Complaints handled before they become costly
Because the historical data that enables better and faster responses is finally being utilised — and recurring issues are detected before a complaint is lodged.
The structured workflow ensures that every complaint is dealt with. Deadlines are monitored and alerts are triggered before the matter is escalated to the customer.
Patterns between similar cases are identified automatically: even if phrased differently, even on different websites.
The history of past analyses and actions is accessible in a matter of seconds: the quality of the response no longer depends on who handles the complaint.
Root causes are addressed before the customer reports them. The organisation demonstrates that it works for its customers, not merely in reaction to their issues.
