Démo en direct Yxir — tous les vendredis 10h30, en petit comité

Je réserve ma place

Démo en direct Yxir — tous les vendredis 10h30, en petit comité

Je réserve ma place

Je réserve ma place

Démo en direct Yxir tous les vendredis 10h30, en petit comité

How Bernard Controls reduced their lead time by 90%

to respond to their customers

Bernard Controls, a manufacturer of actuators for the nuclear industry, manages customer complaints forwarded by local agency sales representatives. Before Yxir, handling these complaints required several back-and-forth exchanges
of incomplete information.

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9 days

saved on average on the processing of each complaint

90%

reduction in decision-making time to create an action plan

80%

complaints handled directly by the sales representative without involving the quality teams

The Bernard Controls company

Bernard Controls is a benchmark industrial player in the field of electric actuators for valves and dampers.

With a global presence, the company designs and manufactures critical actuation solutions for the nuclear, energy, water, marine and heavy industry sectors.

Faced with high quality requirements and tight processing deadlines, Bernard Controls places continuous improvement at the heart of its industrial strategy.

The context

Bernard Controls' sales teams are regularly present at their clients' sites. One of the representatives identifies a problem, but lacks the tools and technical knowledge to ask all the right questions at the time.

He notes down what he understands and passes on the complaint. Once back at the office, he requests a subsequent analysis from the quality engineer.

The incomplete information reveals the need to test and validate more specific points at the client's site. In short, to visit the client again, which seems like a waste of time.

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

Previously, from one Bernard Controls site to another, the same problems would be repeated, even though one site had already found the solution, but the others didn't know about it. Our old tool couldn't harness this collective intelligence, and we were wasting a lot of time on analysis and processing that had already been done. Today, Yxir helps us to detect recurrences, centralize knowledge and accelerate our decision-making.

François Bordais

Vice President IT, Cyberdefence & Digital Innovation @Bernard-Controls

With Yxir, we finally have a tool that allows us to capitalize on our own experience.

Previously, from one Bernard Controls site to another, the same problems would be repeated, even though one site had already found the solution, but the others didn't know about it. Our old tool couldn't harness this collective intelligence, and we were wasting a lot of time on analysis and processing that had already been done. Today, Yxir helps us to detect recurrences, centralize knowledge and accelerate our decision-making.

François Bordais

Vice President IT, Cyberdefence & Digital Innovation, Bernard-Controls

The solution provided by Yxir

While asking to return to the client's site is complicated and leads to a loss of time and efficiency for everyone. With the Yxir digital platform, this sales representative is equipped on-site with our platform.

The tool provides them with the necessary details and asks questions in real time thanks to an intelligent checklist, powered by our AI agent dedicated to industry.

Immediate identification of similarities, faster decision-making in 80% of cases and action plans generated more quickly: our AI-agent enriched platform reduces lead time and enables a swift transition to a preventive approach.

The results

With more complete customer complaints from the first visit and an action plan validated faster, the gains are considerable.

The person completes the complaint immediately with the relevant information, without the need for a subsequent follow-up or waiting for the quality analysis.

The platform boosted by a specialised AI agent directly proposes an action plan and corrective avenues. The non-compliance is reported, and similarities and recurrences are directly identified.

The customer and the sales representative save a considerable amount of time on the analysis, the time required for the right decision, and the precise action plan that is deployed with certainty.

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